PoleDip Returns & Refund Policy

At PoleDip, we stand behind the quality of our products and services, and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your PoleDip ice bath product or service, we offer a hassle-free return and refund policy.

Return Policy:

If you wish to return your PoleDip ice bath product or service, you must do so within 30 days of purchase. To initiate a return, please contact our customer service team at polediptherapy@outlook.com to receive a authorization and instructions for returning your item. Your item must be in its original packaging and in the same condition as when you received it, with all accessories and documentation included.

Refund Policy:

Once we receive your returned item, we will inspect it to ensure that it meets our return policy requirements. If your item meets our requirements, we will process your refund within 10 business days. Refunds will be issued in the original form of payment, unless otherwise requested.

Please note that shipping and handling fees are non-refundable, and you will be responsible for the cost of return shipping.

If you receive a defective or damaged item, please contact our customer service team immediately to arrange for a replacement or refund.

If you have any questions about our return and refund policy, please don't hesitate to contact us at [insert email or phone number]. We are committed to providing exceptional customer service and will do everything we can to ensure your complete satisfaction with our products and services.