PoleDip Shipping Policy

At PoleDip, we offer domestic and international shipping to ensure that our customers around the world can enjoy our premium ice bath products and services.

Domestic Shipping:

For domestic orders within Australia, we offer standard and express shipping options. Standard shipping typically takes 3-5 business days to arrive, while express shipping usually takes 1-2 business days. We use reputable shipping carriers to ensure timely and reliable delivery of your order.

International Shipping:

For international orders, we offer a range of shipping options depending on your location and shipping preferences. Shipping rates and delivery times vary depending on the destination country, and may be subject to customs clearance procedures and fees. Please note that you are responsible for any customs fees, duties, taxes or other charges that may be imposed by your country's customs agency or other regulatory authority.

Order Processing:

We strive to process and ship all orders as quickly as possible. Orders are typically processed within 1-2 business days of receipt, and shipping times vary depending on your location and shipping method. Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can track the progress of your shipment.

Please note that shipping times are estimates and may be affected by factors outside of our control, such as weather, carrier delays, or customs clearance procedures. We will not be held responsible for any delays in delivery beyond our control.

Lost or Delayed Items:

In the event that your item is lost or delayed in transit, we will do our best to work with the shipping carrier to locate and deliver your item as quickly as possible. 

Returns:

If you need to return an item, please refer to our Return and Refund Policy for instructions on how to initiate a return. Please note that you are responsible for the cost of return shipping, and we recommend that you use a trackable shipping method to ensure that your item is returned to us safely. However, we will not be held liable for any losses or damages resulting from lost or delayed items.

If you have any questions or concerns about our shipping policy or the status of your order, please contact us at [insert email or phone number]. We are committed to providing exceptional customer service and will do everything we can to ensure your complete satisfaction with our products and services.